The very first collection of Atelier 16.10, “Orient Express”, takes you back to the 1800s Istanbul, providing a high level of jewellery experience through time travel featuring special edition designs.
Discover Istanbul
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Free shipping
Discover Istanbul
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Return Policy
Our policy lasts 10 days. If 10 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Earrings are not eligible for returns for hygienic reasons.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@1610istanbul.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@1610istanbul.com and send your item to: Caferaga Mah. Moda Bostan Sok. No:26B Moda/Kadıkoy/Istanbul/TURKEY
Shipping costs are not refundable.
Shipping
To return your product, you should mail your product to: info@1610istanbul.com
Shipping costs are not refundable.
Please take into account that shipping times vary depending on where you live, so it may take some time for the exchanged item to reach you or the refund to be completed.
FREE SHIPPING worldwide over 100 dollars registered mail with delivery confirmation. We need your phone number for confirmation.
• Overseas shipping usually takes 4-6 business days
• Shipping to Europe usually takes 2-3 days, but sometimes it can take a few days more.
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